| Wednesday, November 17, 2021 |
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| Empower. Elevate. Accelerate. | 1:00 PM - 1:20 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| The Offer You Can't Refuse | 1:20 PM - 1:55 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Break | 1:55 PM - 2:10 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Future-focused: Quadient’s Roadmap for Exceptional Experiences | 2:10 PM - 2:40 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Inspire Journey & Evolve in Action: Streamlining Talent Recruiting | 2:40 PM - 3:00 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Inspire Flex in Action: Level Up your Digital CX | 2:40 PM - 3:00 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Inspire Evolve in Action: Standout Banking Use Cases | 2:40 PM - 3:00 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Inspire Evolve in Action: Hard-hitting Insurance Use Cases | 2:40 PM - 3:00 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Break | 3:00 PM - 3:10 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| The 7 Characteristics of Highly Effective Communications | 3:10 PM - 3:35 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| In the Zone With Capgemini | 3:35 PM - 3:55 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Key Recommendations | 3:55 PM - 4:00 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Thursday, November 18, 2021 |
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| Get Inspired | 1:00 PM - 1:10 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| R15 in 15 | 1:10 PM - 1:25 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Solved: Your Most Challenging Use Cases | 1:25 PM - 1:45 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Break | 1:45 PM - 1:55 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Conquer Inspire Interactive | 1:55 PM - 2:25 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| The Critical Piece that's Missing from your CX Strategy | 1:55 PM - 2:25 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Top 5 Customer-first UX Tips | 1:55 PM - 2:25 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Inspire Pro Tips and Tricks | 1:55 PM - 2:25 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| How to Maximize ROI by Connecting Journeys and Touchpoints | 2:25 PM - 2:55 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Creating your CCM Flywheel: The First 90 Days | 2:25 PM - 2:55 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Actionable Tips for Mobilizing your Digital-First Strategy | 2:25 PM - 2:55 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| How to Do More with Inspire Designer | 2:25 PM - 2:55 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Break | 2:55 PM - 3:10 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Peer Insights from Around the World (Computershare) | 3:10 PM - 3:40 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Triple Threat: The Benefits of Connecting CCM with CRM and Business Apps | 3:10 PM - 3:40 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Go the Distance with Inspire Scaler | 3:10 PM - 3:40 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| How to Build a World-Class Experience Architecture | 3:10 PM - 3:40 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |
| Inspire Days 2021 Awards Ceremony | 3:40 PM - 4:00 PM | (UTC -5:00) Eastern Standard Time (US & Can) | |