The digital engagement ecosystem is changing rapidly. The shifting of market dynamics, the acceleration of technology innovation, and rising UX expectations combine to put more pressure on the communications you produce. This session will share how industry leaders (Sept 14 possible Altice telco interview) have followed the market, applied new engagement technologies, and created new experiences by rethinking how they approach critical customer processes. You can learn from the from Quadient customers who have evolved from designing communications to engineering experiences with case studies from the best digital transformation examples in the Quadient community.